Privacy Policy

Merchant: Viral Crafts (trade name: AVID WEB SOLUTIONS)
GSTIN: 08AAJHN9399C1ZM
Registered / studio address: 201, Garnet B, Urbana Jewels, Off Sez Road, Opposite Muhana Mandi Gate No. 1, Sanganer, Jaipur, Rajasthan 302029, India
Email: [email protected]
Phone / WhatsApp: +91 8233015701

This Privacy Policy describes how Viral Crafts (AVID WEB SOLUTIONS) collects, uses, stores, and protects personal information when you browse our website, create an account, place an order, or contact support. By using our services you acknowledge this Policy. Related rules are in our Terms & Conditions.

We aim to follow applicable Indian law, including the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable.

1. Scope

This Policy covers visitors, customers, and newsletter / WhatsApp community subscribers on viralcrafts.in and related checkout / payment pages hosted for us.

2. Information we collect

  • Identity & contact: name, phone number, email address, shipping and billing address.
  • Account data: login identifiers, OTP verification status, saved addresses, order history.
  • Order & transaction data: products purchased, amounts, discounts, GST invoice details, delivery status.
  • Payment data: payments are processed by authorised payment gateway partner(s). We do not store full card numbers or UPI PINs on our servers. We may receive payment status, gateway transaction IDs, and limited identifiers needed for reconciliation, refunds, and chargeback handling.
  • Support data: messages via contact form, WhatsApp, email, returns / exchange forms, and call notes.
  • Technical & usage data: IP address, device / browser type, pages viewed, referring URL, approximate location derived from IP, and cookie identifiers.

3. How we collect it

Directly from you (checkout, account, forms), automatically via cookies and similar technologies, and from service partners (payment gateway, courier tracking updates, messaging providers) as needed to fulfil your order.

4. Purpose of use

  • To take, confirm, pack, ship, and support your orders.
  • To process payments, refunds, cancellations, chargebacks, and fraud prevention.
  • To send transactional OTP, order, and shipping updates by SMS / WhatsApp / email.
  • To send offers and new-arrival updates only where you have opted in (you may unsubscribe anytime).
  • To improve website performance, catalogue, and customer experience.
  • To comply with tax, accounting, and legal obligations.

5. Legal bases (where applicable)

We process data to perform a contract with you (orders), to meet legal duties (invoices, GST), for legitimate interests (security, analytics, improving services), and with consent where required (marketing).

6. Sharing with third parties

We share personal data only as needed with:

  • Payment gateway / banks / UPI apps for collecting and refunding payments.
  • Courier and logistics partners for delivery and reverse pickup.
  • Cloud hosting, SMS, WhatsApp, and email service providers under confidentiality.
  • Professional advisers (e.g. accountants) under duty of confidentiality.
  • Government or law enforcement when required by applicable law.

We do not sell your personal data to third parties for their marketing.

7. Cookies & similar technologies

We use essential cookies for cart, session, login, and security. We may use analytics / performance cookies to understand how the site is used. You can block non-essential cookies in your browser; essential cookies are required for checkout to work.

8. Data retention

Order, payment, and tax records are retained as required under Indian tax and company law (typically several years). Support chats and marketing lists are kept only as long as needed for the purpose, or until you ask us to remove them where legally allowed.

9. Security

We use reasonable technical and organisational measures (HTTPS, access controls, gateway tokenisation). No method of transmission over the internet is completely secure; please protect your OTP and passwords.

10. Children’s privacy

Our products are intended for adult customers. We do not knowingly collect personal data from children under 18 without parental involvement in a purchase.

11. Your rights

Subject to applicable law, you may request access, correction, updating, or deletion of personal data, withdraw marketing consent, or raise a grievance by emailing [email protected]. We may need to verify your identity and retain certain records where the law requires.

12. Cross-border processing

Primary processing is in India. Some infrastructure providers may process data in other regions under contractual safeguards; we choose partners with appropriate security practices.

13. Changes to this Policy

We may update this Policy from time to time. The “Last updated” date below will change; continued use of the site after updates constitutes acceptance of the revised Policy where permitted by law.

14. Grievance / data contact

Grievance contact: Viral Crafts · [email protected] · +91 8233015701
201, Garnet B, Urbana Jewels, Off Sez Road, Opposite Muhana Mandi Gate No. 1, Sanganer, Jaipur, Rajasthan 302029, India

We aim to acknowledge privacy requests within 48 hours and resolve them within a reasonable period.

Last updated: 5 October 2026